®Requests that get lost
Between chats and overloaded inboxes, some requests are never answered.
Carrera 49A No. 91- 34 Paseo La Castellana Bogotá-Colombia (57) - 312 - 517-5367 comercial@highteck.com.co
Every ticket from the customer portal, email or chat in a single agent panel. Each request has a priority, an SLA, an owner and a satisfaction score. What was promised is measured; what is solved is documented.
The manager’s email, the plant supervisor’s WhatsApp, the supplier’s chat. Everything is urgent and nothing is recorded.
Between chats and overloaded inboxes, some requests are never answered.
Nobody measures first response or resolution by area.
Nothing is documented, so every agent starts from scratch.
The customer does not know how their case is going, and the agent does not know what was asked.
No separate modules and no per-agent licenses: the platform comes complete from day one.
Your users open, follow and rate their tickets on a portal with your brand.
The support inbox becomes tickets; customer replies stay in the original thread.
When the website chat ends, a ticket is created with the full history for the agent.
First response and resolution times; the desk warns before a breach and escalates.
Articles, videos and FAQs with search, so customers solve things on their own first.
Each client or business unit with its own portal, users, SLA and knowledge base, fully isolated.
We are based in Bogotá, Colombia (UTC-5): the same hours as the US East Coast, one hour behind during daylight saving time, and our mornings overlap with the European afternoon.
We configure the system around your processes and train your team by video call. It is how we already work with clients in different cities.
We configure the system in your language and hand over training and documentation in English, French or Spanish.
Quotes in US dollars. Payment by international transfer, PayPal or Wise. Invoiced by ALIANZMS, authorized reseller of Highteck®.
Each client has its own installation and database, with an encrypted backup every day. If your company has data residency requirements, tell us at the start.
A 30-minute conversation about your operation. If it fits, we show you the system with a case similar to yours. No generic demo, no commitment.
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